Wednesday, February 11, 2009

Call Menus and Listening Skills

As a teaching mom, I get tired of explaining things to my kids and seeing their eyes glaze over. I know they are not with me. I will redirect them and say, "Are you listening?"

The answer is always something like, "Yeah. What'd you say?"

Or when I asked them to narrate back to me, a la Charotte Mason, I get a blank look, and if I hear anything, it is not related to what we just read. It is usually related to the picture on the front of the book.

It's aggravating, I know. But if you are in the same predicament, you might want to be a little easier on them. You might be doing the same thing yourself, but in an acceptable, adult manner.

Have you ever thought about this: How many times have you called a customer service line and had to listen to the computerized menu twice? Or thrice? I have to do that all the time. As soon as I press "one" for English, my focus slips down the drain like spaghetti. Somewhere between "three" and "four," I get hopelessly lost.

Now, what did they say? Was it "three" for account information? If I push "three", will I get a recording of my balance, or will they let me talk to someone? I really need to talk to someone. ..Oh, no! Now they are on "five"! What was "four"? Oh no, I think "four" was what I needed! Do I push "0" or "*" to make this thing repeat?

I wonder if you can still buy a rotary phone?
After thinking about this issue, I am resolved to be a little easier on my kids for their listening skills. I'm going let them push "*" to hear the menu again, and repeat with all the coolness of the computerized lady. I might even say, "Your call is valuable to me. Thank you for being a customer!"

And I really am going to look into getting a rotary phone.


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